Refund policy

Our 100% Guarantee — Returns and Exchanges

If you are not satisfied with your purchase, you may request an exchange or a 100% refund of the amount paid for the returned item within 14 days of the order date.

Items must be unworn and unused, with their original tags and packaging. Before sending anything back, please contact MMCHIC Customer Service via MMCHIC Official on LINE or mmchic@ymail.com, with your receipt and order number.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us promptly with your order number and photographs so we can assess the issue and make it right.

Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns and exchanges. MMCHIC will cover reasonable return shipping costs when the item received is defective, damaged or incorrect.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds will be for 100% of the amount paid for the returned item and issued to the same payment method used for the original purchase within 10 business days. Your bank or payment provider may require additional processing time.

Order Cancellations

You may request cancellation before the order has been packed or dispatched by contacting us as soon as possible. Once an order has been packed or dispatched, it cannot be cancelled and the return process above will apply. If a cancellation is approved after payment, the refund will be issued to the same payment method used for the original purchase.